COVID-19 UPDATE
March 23, 2020

YOUR WELL-BEING IS OUR TOP PRIORITY, AND WE REMAIN COMMITTED TO DELIVERING QUALITY HEALTHCARE AND SUPPORTING OUR PATIENTS IN THIS UNPRECEDENTED TIME.

GIVEN THE RISING NUMBERS OF CONFIRMED COVID- 19 CASES IN THE US AND NOW IN MISSOURI, FEET FOR LIFE PODIATRY IS TAKING ADDITIONAL STEPS TO ENSURE THE SAFETY OF OUR PATIENTS, EMPLOYEES, AND THE COMMUNITY AT LARGE. PLEASE TAKE A MOMENT TO READ THE FOLLOWING INFORMATION REGARDING IMPORTANT CHANGES FOR OUR CENTER.

UPDATES TO THE FFLC MEDICAL PRACTICE:

• FFLC WILL CONTINUE TO SEE PATIENTS WITH MODIFICATIONS TO SCHEDULES AND IN-OFFICE PROTOCOLS.
• OUR TEAM OF PHYSICIANS AND MEDICAL STAFF WILL CONTINUE TO BE AVAILABLE TO SPEAK BY PHONE WITH PATIENTS TO ANSWER QUESTIONS AND OFFER ASSISTANCE.
• ADDITIONALLY, PHYSICIANS WILL BE OPENING UP TELEHEALTH VIDEO OPTIONS FOR CERTAIN TYPES OF APPOINTMENTS IN THE NEAR FUTURE (MORE INFORMATION COMING SOON).
• SOME IN-OFFICE MEDICAL PROCEDURES WILL STILL BE SCHEDULED ON AN INDIVIDUAL, PATIENT BY PATIENT BASIS.

FFLC’S CONTINUED POLICIES TO SUPPORT YOU AND THE COMMUNITY:

• FFLC IS CONTINUING TO WAIVE THE CANCELLATION FEE FOR ANY PERSON CITING COLD OR FLULIKE SYMPTOMS, OR FOR ANY PERSON WHO REPORTS POTENTIAL EXPOSURE TO SOMEONE WITH COVID- 19.
• FOR ANYONE WISHING TO CANCEL FOR ANY OTHER PERSONAL REASON, PLEASE CONTINUE TO PROVIDE OUR TEAM WITH 24-HOUR NOTICE SO WE CAN BEST MEET THE NEEDS OF OUR PATIENTS AND PHYSICIANS.
• THE FFLC TEAM IS THOROUGHLY WIPING DOWN SURFACES, DOORKNOBS, KEYPADS, COMPUTERS, FURNITURE, PENS, AND ANY OTHER FREQUENT FACILITY TOUCHPOINTS AT LEAST EVERY 30 MINUTES, AND BETWEEN ALL PATIENTS. SANITIZER IS READILY AVAILABLE.
• FFLC’S STRICT HYGIENIC PRACTICES ALSO EXTEND TO EMPLOYEE WORK AREAS, SUCH AS SANITIZING CELL PHONES, COMPUTERS, TABLETOPS, OFFICE SUPPLIES, ETC. WE ARE GRATEFUL TO OUR TEAM MEMBERS FOR ADHERING TO AND CHAMPIONING OUR HIGH STANDARDS.
• FFLC WILL PRE-SCREEN ALL PATIENTS WHEN ENTERING THE BUILDING.
• FFLC REQUIRES ALL PARTIES ACCOMPANYING A PATIENT TO THEIR VISIT, REMAIN IN THE CAR FOR THE DURATION OF THE OFFICE VISIT.
• FFLC MAY BE TEMPORARILY ADAPTING OPERATING HOURS TO BETTER MANAGE OUR PATIENT AND EMPLOYEE NEEDS. YOU WILL REMAIN WELL INFORMED AS WE MAKE ANY CHANGES TO OUR OPERATIONS.

YOUR UNDERSTANDING IS DEEPLY APPRECIATED AS WE WORK TOGETHER TO ADAPT TO OUR QUICKLY CHANGING LANDSCAPE. WE ARE COMMITTED TO SUPPORTING YOU AND THE ST. LOUIS COMMUNITY DURING THIS CHALLENGING TIME.

BE SAFE AND WELL,
MICHAEL HORWITZ, D.P.M.

FOR MORE INFORMATION ON COVID- 19 PLEASE VISIT

WWW.WHO.INT/EMERGENCIES/DISEASES/NOVEL-CORONAVIRUS-2019